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FAQ - Flazzstock - Marketplace - Unlimited Assests Downloads

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I bought a product, can i request refund?
We do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

We do not issue refund under the following circumstances:

  • You made a mistake and downloaded a wrong file
  • You can’t install downloaded theme or plugin
  • A theme or a plugin somehow does not work or not compatible with your Hosting and WordPress
  • A theme or a plugin requires license or purchase code
  • You got your website broken during a theme or a plugin was being installed

I have downloaded a theme/plugin but it does not work without a purchase key
Some themes and plugins require activation with a purchase key to import demo-data, paid extensions or do not work without activation. Pay attention that we provide original files and usually do not null themes or plugins. We also do not return money. If you have downloaded a theme or a plugin and they request activation – hire a freelancer to null it or make it on your own.

Can I download the update of the purchased product?
Not guaranteed, We do not have free updates for most products. you can download the product update only if the new version is available on our website.

Do you offer technical support or freelance service?
We do not offer any technical support but you can send us your question and possibly we could give you an answer. We also do not offer any freelance service.


Do you accept Paypal?

Sorry we do not accept paypal or have plans to use paypal. We accept card payments only using secure top payment processor called Paystack. So your card details is secure as we do not see them.


A theme or a plugin does not work, there are errors while working with theme/plugin
We do not give any technical support and do not guarantee that themes or plugins will function the way you want. If you need support and guarantees – please buy a theme or a plugin directly from its developer.

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